ClearlyIP experienced a minor incident on February 10, 2025 affecting Clearly Cloud USA - w, lasting 7h. The incident has been resolved; the full update timeline is below.
Affected components
Clearly Cloud USA - w
Update timeline
- investigating Feb 10, 2025, 03:20 PM UTC
Some users are experiencing issues with queue calls not making it to agents. The team is investigating.
- monitoring Feb 10, 2025, 03:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2025, 10:20 PM UTC
This incident has been resolved.
- postmortem Feb 10, 2025, 10:21 PM UTC
One of the queue nodes began behaving erratically, so it was taken offline and a different node brought up to replace it.