ClearlyIP incident

ComXchange Licensing failing

Major Resolved View vendor source →

ClearlyIP experienced a major incident on April 1, 2025 affecting ComXChange API, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 06:15 PM UTC
Resolved
Apr 01, 2025, 10:06 PM UTC
Duration
3h 50m
Detected by Pingoru
Apr 01, 2025, 06:15 PM UTC

Affected components

ComXChange API

Update timeline

  1. investigating Apr 01, 2025, 09:17 PM UTC

    We are currently investigating an issue with ComXchange licensing servers which may result in an invalid license status.

  2. identified Apr 01, 2025, 10:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 01, 2025, 10:06 PM UTC

    This incident has been resolved.