Clearhaus had 8 outages in the last 2 years totaling 266h 38m of downtime — averaging 0.3 incidents per month.
There were 8 Clearhaus outages since August 30, 2024 totaling 266h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.
On 2026-08-06 between 12:52 and 16:56 UTC (4h 04m), all Google Pay transactions failed with status code 40000, "Google Pay input error, no valid signature of intermediate key". No other payment methods, including Apple Pay and regular card transactions, were affected. We are improving our alerting in this area to prevent future regressions.
We are currently investigating the issue. Gateway transaction processing is not affected.
Transactions available again in Merchant API This issue has been resolved. Transactions are now available in the Merchant API and the service is operating normally. Gateway transaction processing was not affected at any point. We apologise for any inconvenience.
This incident has been resolved.
The /settlements endpoint in Merchant API was unavailable and returning 500 between 2026-02-03T08:55Z - 2026-02-03T09:15Z. The incident was resolved with no lingering issues.
Starting 07:48 UTC we are seeing timeouts and general connectivity issues towards both the primary and secondary data centres of our upstream provider. Authorization success rates fluctuate between ~50 % and 100 % on the primary data centre and worse on the secondary. We are in contact with our upstream provider who have confirmed that they are having a wider incident impacting several of their systems. We will update you as soon as we have more information to share, and no later than in 1 hour. Authorizations and voids are affected. Captures, capture refunds, debits and debit refunds are unaffected. Mastercard credits are affected. Visa credits are unaffected.
We saw fluctuations of success rates between 75 % and 100 % until 9:23 UTC and have seen no connectivity errors since. We continue to monitor the situation.
We are closing this incident as no error has been observed since 9:23 UTC and since our upstream provider confirms that service has been restored. An average failure rate of 8.98 % was observed between 07:48:49 UTC and 09:23:30 UTC (of when the first and last error occurred). Authorizations and voids were affected. Captures, capture refunds, debits and debit refunds were unaffected. Mastercard credits were affected. Visa credits were unaffected.
Due to a service provider we are experiencing degraded performance in the Merchant API. This does not affect our ability to process transactions.
After taking remedial action, performance of the degraded components has returned to normal during the course of the week. Additionally, we have taken measures to improve visibility into the affected systems in order to strengthen our infrastructure and prevent similar events in the future. We are in contact with the service provider to continue to investigate the root cause of the issue and explore additional measures to increase the robustness of our systems.