Clearhaus Outage History

Clearhaus is up right now

Clearhaus had 8 outages in the last 2 years totaling 268h 48m of downtime — averaging 0.3 incidents per month.

There were 8 Clearhaus outages since August 2, 2024 totaling 268h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clearhaus.com

Major July 6, 2026

Transactions unavailable in Merchant API

Detected by Pingoru
Jul 06, 2026, 12:17 PM UTC
Resolved
Jul 06, 2026, 01:02 PM UTC
Duration
44m
Affected: Production (merchant.clearhaus.com)
Timeline · 3 updates
  1. investigating Jul 06, 2026, 12:17 PM UTC

    We are currently investigating the issue. Gateway transaction processing is not affected.

  2. monitoring Jul 06, 2026, 12:54 PM UTC

    Transactions available again in Merchant API This issue has been resolved. Transactions are now available in the Merchant API and the service is operating normally. Gateway transaction processing was not affected at any point. We apologise for any inconvenience.

  3. resolved Jul 06, 2026, 01:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

Settlements briefly unavailable in Merchant API

Detected by Pingoru
Feb 04, 2026, 12:21 PM UTC
Resolved
Feb 04, 2026, 12:21 PM UTC
Duration
—
Affected: Production (merchant.clearhaus.com)
Timeline · 1 update
  1. resolved Feb 04, 2026, 12:21 PM UTC

    The /settlements endpoint in Merchant API was unavailable and returning 500 between 2026-02-03T08:55Z - 2026-02-03T09:15Z. The incident was resolved with no lingering issues.

Read the full incident report →

Major December 22, 2025

Connectivity issue towards upstream

Detected by Pingoru
Dec 22, 2025, 08:55 AM UTC
Resolved
Dec 22, 2025, 10:57 AM UTC
Duration
2h 2m
Affected: Gateway API (gateway.clearhaus.com)
Timeline · 3 updates
  1. investigating Dec 22, 2025, 08:55 AM UTC

    Starting 07:48 UTC we are seeing timeouts and general connectivity issues towards both the primary and secondary data centres of our upstream provider. Authorization success rates fluctuate between ~50 % and 100 % on the primary data centre and worse on the secondary. We are in contact with our upstream provider who have confirmed that they are having a wider incident impacting several of their systems. We will update you as soon as we have more information to share, and no later than in 1 hour. Authorizations and voids are affected. Captures, capture refunds, debits and debit refunds are unaffected. Mastercard credits are affected. Visa credits are unaffected.

  2. monitoring Dec 22, 2025, 09:45 AM UTC

    We saw fluctuations of success rates between 75 % and 100 % until 9:23 UTC and have seen no connectivity errors since. We continue to monitor the situation.

  3. resolved Dec 22, 2025, 10:57 AM UTC

    We are closing this incident as no error has been observed since 9:23 UTC and since our upstream provider confirms that service has been restored. An average failure rate of 8.98 % was observed between 07:48:49 UTC and 09:23:30 UTC (of when the first and last error occurred). Authorizations and voids were affected. Captures, capture refunds, debits and debit refunds were unaffected. Mastercard credits were affected. Visa credits were unaffected.

Read the full incident report →

Minor October 31, 2024

Merchant API: Degraded performance

Detected by Pingoru
Oct 31, 2024, 04:09 AM UTC
Resolved
Nov 08, 2024, 09:16 AM UTC
Duration
8d 5h
Affected: Production (merchant.clearhaus.com)My Clearhaus (my.clearhaus.com)
Timeline · 2 updates
  1. investigating Oct 31, 2024, 04:09 AM UTC

    Due to a service provider we are experiencing degraded performance in the Merchant API. This does not affect our ability to process transactions.

  2. resolved Nov 08, 2024, 09:16 AM UTC

    After taking remedial action, performance of the degraded components has returned to normal during the course of the week. Additionally, we have taken measures to improve visibility into the affected systems in order to strengthen our infrastructure and prevent similar events in the future. We are in contact with the service provider to continue to investigate the root cause of the issue and explore additional measures to increase the robustness of our systems.

Read the full incident report →

Major August 2, 2024

Transaction gateway: Visa credit and debit transaction outage

Detected by Pingoru
Aug 02, 2024, 07:11 AM UTC
Resolved
Aug 02, 2024, 09:21 AM UTC
Duration
2h 10m
Affected: Gateway API (gateway.clearhaus.com)
Timeline · 5 updates
  1. identified Aug 02, 2024, 07:11 AM UTC

    At 2024-08-02T05:59Z we started noticing consistent failures in communication with Visa for both credit and debit transactions; neither Mastercard nor other Visa transaction types (e.g. authorizations and captures) are impacted. Visa has announced a service disruption, and we will keep you updated as we get information to share from Visa.

  2. identified Aug 02, 2024, 07:27 AM UTC

    While we are awaiting an update from Visa we have to the best of our ability confirmed that transactions are not being processed upstream; thus, retrying a transaction is not expected to result in multiple processing if retried when this issue is resolved. However, we will advise you to be careful especially when retrying credit transactions.

  3. monitoring Aug 02, 2024, 08:45 AM UTC

    Visa has announced that the service disruption is fully mitigated and we can positively confirm that the impacted Visa transactions are now being processed again. We will continue to monitor the error rates.

  4. monitoring Aug 02, 2024, 09:21 AM UTC

    Our monitoring shows all Visa transactions are functional, and we therefore close this incident. The time window of failures lasted from 2024-08-02T05:59Z till 2024-08-02T08:13Z.

  5. resolved Aug 02, 2024, 09:21 AM UTC

    This incident has been resolved.

Read the full incident report →