Clearhaus experienced a major incident on October 13, 2026 affecting Gateway API (gateway.clearhaus.com), lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2026, 09:33 AM UTC
Since 2026-10-13 08:16 CEST, we have seen an increased rate of rejections on Visa credit and debit transactions (Visa Direct OCT and AFT, sent via the /credits and /debits endpoints), including refunds of debits. This concerns these transaction types only, not Visa credit cards or Visa debit cards. Regular Visa authorizations, captures, refunds and voids are unaffected, as are all Mastercard transactions. We are working with our upstream provider to investigate and will post an update when we know more.
- monitoring Oct 13, 2026, 11:06 AM UTC
Since 2026-10-13 12:30 CEST, Visa Direct OCT and AFT, sent via the /credits and /debits endpoints), including refunds of debits, has been working as normal. We are monitoring the situation in case it comes back.
- resolved Oct 13, 2026, 01:10 PM UTC
We have monitored the situation and confirmed that error rates have normalized. This incident is now closed.