Clay Outage History

Clay had 66 outages in the last 2 years — averaging 2.7 incidents per month.

There were 66 Clay outages since May 19, 2025. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clay.com

Major October 29, 2025

Clay app down

Detected by Pingoru: Oct 29, 2025, 09:39 PM UTC
Resolved: Oct 29, 2025, 09:39 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Oct 29, 2025, 09:39 PM UTC

This incident is resolved. app.clay.com is functioning normally and enrichments are running as expected since 4:05pm Eastern.

Read the full incident report →

Minor October 22, 2025

Claygent Column Runtime Errors

Detected by Pingoru: Oct 22, 2025, 12:44 PM UTC
Resolved: Oct 22, 2025, 12:44 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Oct 22, 2025, 12:44 PM UTC

The issue affecting Claygent columns has been resolved. All Claygent column executions should now run successfully. We appreciate your patience.

Read the full incident report →

Major October 22, 2025

Systems Recovering After AWS Outage

Detected by Pingoru: Oct 22, 2025, 10:04 AM UTC
Resolved: Oct 22, 2025, 10:04 AM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Oct 22, 2025, 10:04 AM UTC

Systems have fully recovered.

Read the full incident report →

Minor October 16, 2025

Issues with connecting to Apollo

Detected by Pingoru: Oct 16, 2025, 03:01 PM UTC
Resolved: Oct 16, 2025, 03:01 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Oct 16, 2025, 03:01 PM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor September 12, 2025

Some cells stuck in queued state.

Detected by Pingoru: Sep 12, 2025, 02:23 AM UTC
Resolved: Sep 12, 2025, 02:23 AM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Sep 12, 2025, 02:23 AM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor September 8, 2025

High error rate on clay.com

Detected by Pingoru: Sep 08, 2025, 12:58 AM UTC
Resolved: Sep 08, 2025, 12:58 AM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Sep 08, 2025, 12:58 AM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor September 7, 2025

Issues logging into Clay

Detected by Pingoru: Sep 07, 2025, 11:28 PM UTC
Resolved: Sep 07, 2025, 11:28 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Sep 07, 2025, 11:28 PM UTC

The issue has been fully resolved.

Read the full incident report →

Minor August 22, 2025

Leadmagic Email Enrichment Timeouts

Detected by Pingoru: Aug 22, 2025, 07:48 PM UTC
Resolved: Aug 22, 2025, 07:48 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Aug 22, 2025, 07:48 PM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor August 20, 2025

Issue causing row deletion in some tables when adding enrichments

Detected by Pingoru: Aug 20, 2025, 11:56 PM UTC
Resolved: Aug 20, 2025, 11:56 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Aug 20, 2025, 11:56 PM UTC

We’ve fully resolved the issue and have contacted affected customers. We were able to restore any lost data, as well as refund any credits that may have been lost.

Read the full incident report →

Minor August 12, 2025

'Enrich Person' and some GPT actions slow to run

Detected by Pingoru: Aug 12, 2025, 04:31 PM UTC
Resolved: Aug 12, 2025, 04:31 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Aug 12, 2025, 04:31 PM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor August 9, 2025

Customers experiency latency issues with AI columns

Detected by Pingoru: Aug 09, 2025, 01:35 AM UTC
Resolved: Aug 09, 2025, 01:35 AM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Aug 09, 2025, 01:35 AM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor August 7, 2025

Sharing workbook templates experiencing issues

Detected by Pingoru: Aug 07, 2025, 07:39 PM UTC
Resolved: Aug 07, 2025, 07:39 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Aug 07, 2025, 07:39 PM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor August 6, 2025

Issue Creating Tables from Bottom “Add” Button

Detected by Pingoru: Aug 06, 2025, 01:46 AM UTC
Resolved: Aug 06, 2025, 01:46 AM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Aug 06, 2025, 01:46 AM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor July 29, 2025

Elevated Latency in Table Loading

Detected by Pingoru: Jul 29, 2025, 10:16 AM UTC
Resolved: Jul 29, 2025, 10:16 AM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Jul 29, 2025, 10:16 AM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor July 28, 2025

HG Insights source and signal failing when employee range is included

Detected by Pingoru: Jul 28, 2025, 09:12 PM UTC
Resolved: Jul 28, 2025, 09:12 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Jul 28, 2025, 09:12 PM UTC

We’ve fully resolved the issue. You can now re run the source and that should fix the issue!

Read the full incident report →

Minor July 25, 2025

Find People Search Error

Detected by Pingoru: Jul 25, 2025, 07:41 PM UTC
Resolved: Jul 25, 2025, 07:41 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Jul 25, 2025, 07:41 PM UTC

We’ve fixed the issue and will continue to monitor the situation. We appreciate your patience. You should be able to re-run your search with the following steps: 1. In your table, locate the Find People column. 2. Click on the column header and select "Edit source." 3. Confirm your Limit is set properly, and edit the input if needed. This action will re-run the entire search. 4. Scroll down to the Run settings. 5. Click "Run now".

Read the full incident report →

Minor July 24, 2025