Clay Outage History

Clay had 66 outages in the last 2 years — averaging 2.7 incidents per month.

There were 66 Clay outages since May 19, 2025. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clay.com

Minor April 27, 2026

Some Enrich Person and Professional Posts Actions are Experiencing Errors

Detected by Pingoru: Apr 27, 2026, 08:42 PM UTC
Resolved: Apr 27, 2026, 08:42 PM UTC
Duration: —

Affected: Clay service

Timeline · 2 updates

identified Apr 23, 2026, 11:49 PM UTC

Some actions remain impacted as we continue working with our upstream provider. We’ll provide further updates as progress continues,
resolved Apr 27, 2026, 08:42 PM UTC

We’ve fully resolved the issue. To see results, please re-run any errored enrich person rows from this time. Job Change signals will catch up on their next scheduled run and do not require a re-run.

Read the full incident report →

Minor April 9, 2026

Clay Sequencer using Microsoft email account are showing auth error

Detected by Pingoru: Apr 09, 2026, 07:04 PM UTC
Resolved: Apr 09, 2026, 07:04 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Apr 09, 2026, 07:04 PM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor April 8, 2026

Delayed Sync from Audiences Salesforce

Detected by Pingoru: Apr 08, 2026, 06:31 PM UTC
Resolved: Apr 08, 2026, 06:31 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Apr 08, 2026, 06:31 PM UTC

This has been resolved.

Read the full incident report →

Minor April 6, 2026

Find Employee Headcount by Criteria

Detected by Pingoru: Apr 06, 2026, 11:31 PM UTC
Resolved: Apr 06, 2026, 11:31 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Apr 06, 2026, 11:31 PM UTC

We’ve fully resolved the issue. Please re-run the impacted Find Employee Headcount by Criteria enrichment to return successful results.

Read the full incident report →

Minor March 27, 2026

Some enrichment columns are erroring

Detected by Pingoru: Mar 27, 2026, 07:10 PM UTC
Resolved: Mar 27, 2026, 07:10 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Mar 27, 2026, 07:10 PM UTC

Our monitoring indicates the issue has been resolved.

Read the full incident report →

Minor March 18, 2026

Workspace Level Credit Reporting Issues

Detected by Pingoru: Mar 18, 2026, 05:49 PM UTC
Resolved: Mar 18, 2026, 05:49 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Mar 18, 2026, 05:49 PM UTC

We’ve fully resolved the issue and the full workspace credit usage history should be visible. Thanks for your patience!

Read the full incident report →

Minor March 13, 2026

HubSpot Source Connection Returning Fewer Results Than Expected

Detected by Pingoru: Mar 13, 2026, 12:18 AM UTC
Resolved: Mar 13, 2026, 12:18 AM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Mar 13, 2026, 12:18 AM UTC

We’ve fully resolved the issue. Users can refresh their tables and re-run the HubSpot source.

Read the full incident report →

Minor March 6, 2026

Delayed Processing for Table Lookup and Send Table Data Actions

Detected by Pingoru: Mar 06, 2026, 05:22 PM UTC
Resolved: Mar 06, 2026, 05:22 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Mar 06, 2026, 05:22 PM UTC

The issue is resolved, we're monitoring that our systems are behaving properly and everything should now work at regular speed again.

Read the full incident report →

Minor March 5, 2026

Stale jobs data before March 1

Detected by Pingoru: Mar 05, 2026, 07:25 PM UTC
Resolved: Mar 05, 2026, 07:25 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Mar 05, 2026, 07:25 PM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor March 4, 2026

Clay is experiencing some issues.

Detected by Pingoru: Mar 04, 2026, 01:06 AM UTC
Resolved: Mar 04, 2026, 01:06 AM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Mar 04, 2026, 01:06 AM UTC

The issue has been resolved.

Read the full incident report →

Minor February 12, 2026

Some Clay features, including enrichment panel search and Sculptor may e...

Detected by Pingoru: Feb 12, 2026, 06:46 PM UTC
Resolved: Feb 12, 2026, 06:46 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Feb 12, 2026, 06:46 PM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor February 4, 2026

Use AI Columns are erroring across providers

Detected by Pingoru: Feb 04, 2026, 11:12 PM UTC
Resolved: Feb 04, 2026, 11:12 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Feb 04, 2026, 11:12 PM UTC

The incident is resolved

Read the full incident report →

Minor February 4, 2026

Some AI runs are returning errors

Detected by Pingoru: Feb 04, 2026, 04:20 AM UTC
Resolved: Feb 04, 2026, 04:20 AM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Feb 04, 2026, 04:20 AM UTC

We’ve fully resolved the issue.

Read the full incident report →

Minor February 3, 2026

Claygent columns fail if configured to use private OpenAI keys with Zero...

Detected by Pingoru: Feb 03, 2026, 01:54 AM UTC
Resolved: Feb 03, 2026, 01:54 AM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Feb 03, 2026, 01:54 AM UTC

Claygent columns configured to use private OpenAI keys from Zero Data Retention organizations are currently failing. Our engineering team has identified the cause and is working on a fix.

Read the full incident report →

Major January 15, 2026

Some dropdown fields missing from enrichments

Detected by Pingoru: Jan 15, 2026, 12:54 AM UTC
Resolved: Jan 15, 2026, 12:54 AM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Jan 15, 2026, 12:54 AM UTC

We’ve fully resolved the issue. You may need to refresh your browser page to ensure you see the dropdowns appearing in your enrichments!

Read the full incident report →

Minor January 13, 2026

AI columns erroring with "AI processing error occurred" message

Detected by Pingoru: Jan 13, 2026, 10:19 PM UTC
Resolved: Jan 13, 2026, 10:19 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Jan 13, 2026, 10:19 PM UTC

The issue has been resolved. If you are still seeing the error with your Use AI column, re-save the column settings and try again.

Read the full incident report →

Minor December 29, 2025

Some Signal results may be missing from tables (e.g. from Web Intent Sig...

Detected by Pingoru: Dec 29, 2025, 11:03 PM UTC
Resolved: Dec 29, 2025, 11:03 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Dec 29, 2025, 11:03 PM UTC

Fix is verified and deployed

Read the full incident report →

Minor December 17, 2025

AI columns not returning results

Detected by Pingoru: Dec 17, 2025, 06:32 PM UTC
Resolved: Dec 17, 2025, 06:32 PM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Dec 17, 2025, 06:32 PM UTC

We’ve fully resolved the issue.

Read the full incident report →

Major November 25, 2025

Resolved: Temporary outage impacting AI Formula Generator and AI Prompt Generator

Detected by Pingoru: Nov 25, 2025, 09:37 AM UTC
Resolved: Nov 25, 2025, 09:37 AM UTC
Duration: —

Affected: Clay service

Timeline · 1 update

resolved Nov 25, 2025, 09:37 AM UTC

The issue affecting the AI Formula Generator, AI Prompt Generator and other aspects of the product has been fully resolved. Everything should be working as expected now.

Read the full incident report →

Minor November 18, 2025