ClassLink incident

LaunchPad Login Related Issue - Active Directory Integration

Minor Resolved View vendor source →

ClassLink experienced a minor incident on April 26, 2022 affecting Active Directory Integration, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2022, 01:41 PM UTC
Resolved
Apr 26, 2022, 03:07 PM UTC
Duration
1h 26m
Detected by Pingoru
Apr 26, 2022, 01:41 PM UTC

Affected components

Active Directory Integration

Update timeline

  1. investigating Apr 26, 2022, 01:41 PM UTC

    A login issue has been identified affecting a subset of school organizations with Active Directory integration into LaunchPad. Users might receive a Bad Gateway error message when attempting to log in using their Active Directory credentials. We are investigating and will post updates as soon as possible. This incident has no impact on Google and Azure integrated school organizations.

  2. monitoring Apr 26, 2022, 01:57 PM UTC

    Login functionality into LaunchPad for Active Directory-integrated school systems has been restored. We are monitoring our system and will post an update if any issue occurs.

  3. resolved Apr 26, 2022, 03:07 PM UTC

    This incident has been resolved. If you continue to experience issues, please go to help.classlink.com for support or to contact our help desk. Thanks for your patience.