ClassLink experienced a minor incident on May 2, 2022 affecting Roster Server, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2022, 08:10 PM UTC
We are currently investigating reports of an Internal Error in the Roster Server Console for a subset of school organizations. This is preventing ClassLink Tenant Administrators from accessing Roster Server console modules when using the Chrome browser. This incident has no impact on end-users. LaunchPad and single sign-on apps are not affected and continue to operate normally.
- identified May 02, 2022, 08:40 PM UTC
The issue has been identified. A fix has been applied to a test environment for confirmation and will be pushed to production momentarily.
- resolved May 02, 2022, 09:21 PM UTC
This incident has been resolved. Roster Server administrators, if you continue to experience issues accessing the Roster Server admin console, please log out of LaunchPad, log back and try again. If you are still experiencing issues, please contact our help desk.