ClassLink experienced a major incident on July 28, 2022 affecting Roster Server, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 28, 2022, 05:26 PM UTC
Our service provider is currently experiencing issues in one region which impacts a percentage of Roster Servers. ClassLink administrators may experience issues accessing the Roster Server console. LaunchPad is not impacted by this issue.
- identified Jul 28, 2022, 07:28 PM UTC
The issues with our service provider appear to have stabilized however we are reviewing all affected Roster Servers. Most Roster Server Consoles have been restored but a few ClassLink admins will continue to experience issues accessing the console. Thank you for your patience.
- resolved Jul 28, 2022, 08:39 PM UTC
This incident has been resolved. If the Roster Server Console is still inaccessible, please contact our help desk at https://help.classlink.com. Thank you.