ClassLink experienced a major incident on August 5, 2022 affecting Roster Server and My Classes, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 05, 2022, 03:55 PM UTC
We've identified issues with the latest Roster Server release that impacted specific 'all-users' rule-based permissions as well as resource data sharing. This will impact data shared with vendors. A release for SIS API connector mappings may also cause issues - Roster Server thresholds will be triggered. This incident may also impact end-users for LaunchPad applications assigned by Roster Server permissions - these applications may not appear in My Apps. All other LaunchPad functions continue to operate normally, including My Files and Analytics. The team is currently working on a hotfix to address this incident and will be released later today. Depending on sync times, data may take up to 24 hours to be updated. For assistance with Roster Server, please contact our help desk.
- monitoring Aug 05, 2022, 08:07 PM UTC
The hotfix has been released to production. Our team is reviewing tenant Roster Servers to confirm. Thanks for your patience.
- resolved Aug 05, 2022, 09:00 PM UTC
The incident has been resolved. Roster Server admins may manually run an import or wait for their next scheduled import to update their data. Once again, thank you for your patience. For any assistance, please go to the ClassLink Help Center at help.classlink.com.