ClassLink experienced a minor incident on September 22, 2022 affecting Active Directory Integration and Roster Server and 1 more component, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2022, 02:29 PM UTC
We're investigating slow logins into LaunchPad. My Apps may also display an internal server error - as a temporary workaround, refreshing the page may help load My Apps. Our teams are working to remedy and monitor the situation.
- investigating Sep 22, 2022, 02:41 PM UTC
Accessing the Roster Server admin console may also throw an internal server error. Refreshing the page or relaunching the Roster Server app should load the console. Thank you for your patience.
- investigating Sep 22, 2022, 02:48 PM UTC
We are continuing to investigate this issue.
- identified Sep 22, 2022, 04:28 PM UTC
Loading response times into My Apps, Roster Server, and Analytics have improved and we continue to address the issue. Another update will be posted shortly.
- monitoring Sep 22, 2022, 04:42 PM UTC
Response times have normalized and we'll continue to monitor the system throughout the day. Thanks for your patience.
- resolved Sep 22, 2022, 06:17 PM UTC
This incident has been resolved.