ClassLink experienced a minor incident on October 3, 2022 affecting Roster Server, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Roster Server
Update timeline
- investigating Oct 03, 2022, 01:02 PM UTC
We are currently investigating reports of an Internal Error in the Roster Server Console for a subset of school organizations. This is preventing ClassLink Tenant Administrators from accessing Roster Server console modules.
- monitoring Oct 03, 2022, 02:16 PM UTC
A fix has been implemented to resolve the Internal Server error in the Roster Server admin console. The console should load now. The team is reviewing all school organizations impacted and will monitor the system throughout the day.
- resolved Oct 03, 2022, 02:24 PM UTC
The Roster Server admin console has been restored.