ClassLink incident

Missing Apps

Minor Resolved View vendor source →

ClassLink experienced a minor incident on April 3, 2023 affecting My Classes, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2023, 02:18 PM UTC
Resolved
Apr 03, 2023, 04:33 PM UTC
Duration
2h 15m
Detected by Pingoru
Apr 03, 2023, 02:18 PM UTC

Affected components

My Classes

Update timeline

  1. identified Apr 03, 2023, 02:18 PM UTC

    Some customers may experience missing apps on their LaunchPad My Apps screen. The missing apps are assigned by Roster Server. This issue does not impact apps assigned by LaunchPad profiles, groups, or users. The root cause appears to be related to a caching issue. The team is aware of the issue and started a rebuild of the cache in Roster Server for those customers. Please get in touch with us at [email protected] if Roster Server assigned apps are missing.

  2. resolved Apr 03, 2023, 04:33 PM UTC

    The cache rebuild for problematic Roster Servers has been completed. All Roster Server assigned apps should now appear in My Apps. Thank you for your patience.