ClassLink incident

LaunchPad Intermittent Login Issues and slow loading times

Minor Resolved View vendor source →

ClassLink experienced a minor incident on August 28, 2023 affecting Active Directory Integration and Google Integration and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2023, 04:45 PM UTC
Resolved
Aug 28, 2023, 06:48 PM UTC
Duration
2h 2m
Detected by Pingoru
Aug 28, 2023, 04:45 PM UTC

Affected components

Active Directory IntegrationGoogle IntegrationAzure IntegrationMy Classes

Update timeline

  1. identified Aug 28, 2023, 04:45 PM UTC

    A login issue with LaunchPad has been identified. Users may receive login errors when attempting to log in to LaunchPad. Some may also experience slow loading times for My Apps after logging in. We are investigating and will post updates as soon as possible. This incident has no impact on Roster Server, Analytics, and OneSync.

  2. monitoring Aug 28, 2023, 04:56 PM UTC

    We are seeing all loading and login response times returning to normal. We will continue to monitor this situation.

  3. resolved Aug 28, 2023, 06:48 PM UTC

    This incident has been resolved. For any assistance, please go to help.classlink.com.