ClassLink experienced a major incident on September 28, 2023 affecting Active Directory Integration, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2023, 11:21 AM UTC
A login issue affecting a subset of school organizations into LaunchPad has been identified. Users might receive an error message when logging in with active directory credentials. We are investigating and will post updates as soon as possible. This incident has no impact on Roster Server, Analytics, and OneSync.
- identified Sep 28, 2023, 11:34 AM UTC
Login functionality is normalizing. Most users should be able to log in successfully. If a login error occurs, please try again. The system should be fully restored soon. Thanks for your patience.
- resolved Sep 28, 2023, 11:59 AM UTC
Logins functionality with active directory is back to normal.