ClassLink incident

LaunchPad Login Related Issue - Active Directory Integration

Minor Resolved View vendor source →

ClassLink experienced a minor incident on June 29, 2022 affecting Active Directory Integration, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2022, 01:14 PM UTC
Resolved
Jun 29, 2022, 01:54 PM UTC
Duration
39m
Detected by Pingoru
Jun 29, 2022, 01:14 PM UTC

Affected components

Active Directory Integration

Update timeline

  1. identified Jun 29, 2022, 01:14 PM UTC

    A login issue has been identified affecting a subset of school organizations with Active Directory integration into LaunchPad. Users might receive an error message when attempting to log in using their Active Directory credentials. Refreshing the login page may result in a successful login. We are investigating and will post updates as soon as possible.

  2. monitoring Jun 29, 2022, 01:37 PM UTC

    The issue appears to be related to one of our AD authentication server clusters. The issue has been addressed. A few school organizations have already reported that the issue no longer occurs. We'll continue to monitor the system and identify the root cause. Thanks for your patience.

  3. resolved Jun 29, 2022, 01:54 PM UTC

    This incident has been resolved.