ClassLink experienced a minor incident on April 12, 2024 affecting My Classes, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
My Classes
Update timeline
- investigating Apr 12, 2024, 02:49 PM UTC
We have identified an issue with My Backpack missing for students and teachers. The teams are currently working to restore functionality as quickly as possible. We will communicate with school organizations from help desk cases submitted. Thanks for your patience.
- monitoring Apr 12, 2024, 04:02 PM UTC
The issue has been identified, and a fix is being tested in our pre-production environment. The fix will be pushed to production as soon as possible. More updates to come. Thanks for your patience.
- resolved Apr 12, 2024, 06:29 PM UTC
This incident has been resolved. The fix has been pushed to production.