ClassLink experienced a minor incident on January 6, 2025 affecting Active Directory Integration and Google Integration and 1 more component, lasting 10h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 06, 2025, 03:13 PM UTC
A subset of users are experiencing intermittent issues with group sync which can cause login issues into LaunchPad. Our teams have identified the issue and are actively working on a fix.
- identified Jan 06, 2025, 03:49 PM UTC
We have identified a fix for the issue and its impact is extremely limited. Due to its nature, the fix will be implemented after hours to minimize disruption. We apologize for the inconvenience.
- monitoring Jan 07, 2025, 12:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 07, 2025, 01:22 AM UTC
The issue affecting group sync and subsequent logins has been resolved. Thank you for your continued patience.