Claravine Outage History

Claravine had 4 outages in the last 2 years totaling 109h 42m of downtime — averaging 0.2 incidents per month.

There were 4 Claravine outages since September 5, 2025 totaling 109h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.claravine.com

Minor August 5, 2026

Users unable to save lists

Detected by Pingoru: Aug 05, 2026, 04:03 PM UTC
Resolved: Aug 05, 2026, 04:10 PM UTC
Duration: 7m

Affected: Core Platform

Timeline · 3 updates

investigating Aug 05, 2026, 04:03 PM UTC

We're looking into an incident (Degraded performance) - Overnight during nightly backups, one of our list value indexes started to fail 6:39am UTC. We are re-indexing the list values index used. This is currently impacting LIST updates (requested list changes), this is NOT affecting submissions. There is no data loss involved in this incident.
identified Aug 05, 2026, 04:04 PM UTC

The issue has been identified and a fix is being implemented.
resolved Aug 05, 2026, 04:10 PM UTC

Lists saving functions have been restored.

Read the full incident report →

Notice March 18, 2026

Intermittent Submission Errors Detected

Detected by Pingoru: Mar 18, 2026, 07:30 PM UTC
Resolved: Mar 13, 2026, 05:30 PM UTC
Duration: —

Timeline · 1 update

resolved Mar 18, 2026, 07:30 PM UTC

Intermittent submission errors detected at 1:20pm ET. Resolved at 3:20pm ET. No data loss occurred during that timeframe

Read the full incident report →

Notice September 26, 2025

Unable to view certain Claravine application pages

Detected by Pingoru: Sep 26, 2025, 09:35 PM UTC
Resolved: Sep 26, 2025, 04:00 PM UTC
Duration: —

Timeline · 1 update

resolved Sep 26, 2025, 09:35 PM UTC

Service restored at 9:34am ET - The Claravine platform response times were restored to allow customers to view their application pages. Claravine isolated the issue to a specific infrastructure pod and took actions to restore it. Incident reported at 9:13am ET - The Claravine platform was reported to have degraded response times and customers may have been temporarily unable to view certain application pages.

Read the full incident report →

Notice September 5, 2025

Reports of processing issues on Adobe Analytics

Detected by Pingoru: Sep 05, 2025, 01:40 AM UTC
Resolved: Sep 09, 2025, 03:15 PM UTC
Duration: 4d 13h

Timeline · 2 updates

monitoring Sep 05, 2025, 01:40 AM UTC

Adobe confirmed reports of processing issues on Adobe Analytics that started on Sep 3, 2025, and that Adobe is actively investigating. Claravine will share an update as soon as we receive more information.
resolved Sep 09, 2025, 03:15 PM UTC

Resolved - Adobe Analytics processing times are observed to be back to normal. Claravine will continue to monitor and stay in close communication with Adobe.

Read the full incident report →