Citrix RightSignature Outage History

Citrix RightSignature is up right now

Citrix RightSignature had 5 outages in the last 2 years totaling 18h 50m of downtime — averaging 0.2 incidents per month.

There were 5 Citrix RightSignature outages since February 7, 2025 totaling 18h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rightsignature.com

Critical October 20, 2025

Some RightSignature customers may be experiencing issues with their RightSignature account

Detected by Pingoru
Oct 20, 2025, 09:03 PM UTC
Resolved
Oct 20, 2025, 09:31 PM UTC
Duration
27m
Affected: RightSignature System Status
Timeline · 8 updates
  1. investigating Oct 20, 2025, 06:55 PM UTC

    We are currently experiencing an outage affecting RightSignature due to multiple service disruptions on our cloud provider's side. Our team is actively monitoring the situation and awaiting further updates from the provider.

  2. identified Oct 20, 2025, 07:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 07:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Oct 20, 2025, 07:44 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Oct 20, 2025, 07:44 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Oct 20, 2025, 09:03 PM UTC

    RightSignature is now operational, and we are continuing to monitor its performance closely.

  7. monitoring Oct 20, 2025, 09:05 PM UTC

    ShareFile is now operational, and we are continuing to monitor its performance closely

  8. resolved Oct 20, 2025, 09:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 10, 2025

Intermittent notification delivery

Detected by Pingoru
Jul 10, 2025, 07:52 PM UTC
Resolved
Jul 10, 2025, 11:08 PM UTC
Duration
3h 15m
Timeline · 2 updates
  1. investigating Jul 10, 2025, 07:52 PM UTC

    Some RightSignature customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

  2. resolved Jul 10, 2025, 11:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2025

Users are unable to send documents for signature due to auth failures

Detected by Pingoru
Jun 10, 2025, 12:59 AM UTC
Resolved
Jun 10, 2025, 02:28 AM UTC
Duration
1h 28m
Affected: RightSignature System Status
Timeline · 5 updates
  1. investigating Jun 10, 2025, 12:59 AM UTC

    We are currently investigating this issue.

  2. identified Jun 10, 2025, 01:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 10, 2025, 01:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 10, 2025, 01:56 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 10, 2025, 02:28 AM UTC

    This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/

Read the full incident report →

Minor March 9, 2025

Email Notifications Not Sending

Detected by Pingoru
Mar 09, 2025, 03:17 PM UTC
Resolved
Mar 10, 2025, 04:29 AM UTC
Duration
13h 11m
Affected: RightSignature System Status
Timeline · 5 updates
  1. investigating Mar 09, 2025, 03:17 PM UTC

    Some customers have reported that emails and notifications are not being sent. We are currently investigating.

  2. identified Mar 09, 2025, 04:08 PM UTC

    We've identified the issue with our email provider and continue to work on resolving it.

  3. identified Mar 09, 2025, 04:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 10, 2025, 04:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 10, 2025, 04:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 13, 2025

RightSignature users are intermittently experiencing performance issues with RightSignature Webapp and Signatures within ShareFile

Detected by Pingoru
Feb 13, 2025, 10:22 PM UTC
Resolved
Feb 13, 2025, 10:50 PM UTC
Duration
27m
Affected: RightSignature System Status
Timeline · 4 updates
  1. investigating Feb 13, 2025, 10:22 PM UTC

    We are investigating this issue and we will provide updates here as soon as possible.

  2. identified Feb 13, 2025, 10:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 13, 2025, 10:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 13, 2025, 10:50 PM UTC

    This incident has been resolved.

Read the full incident report →