CITI Program Outage History

CITI Program had 5 outages in the last 2 years totaling 27h 35m of downtime — averaging 0.2 incidents per month.

There were 5 CITI Program outages since October 28, 2024 totaling 27h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.citiprogram.org

Minor September 1, 2026

Issues with Email Delivery

Detected by Pingoru: Sep 01, 2026, 04:29 PM UTC
Resolved: Sep 01, 2026, 11:44 PM UTC
Duration: 7h 14m

Affected: Email Services

Timeline · 2 updates

investigating Sep 01, 2026, 04:29 PM UTC

Our service provider Mailchimp is experiencing an issue which is delaying delivery of emails generated by the CITI Program LMS, such as password reset and user account creation emails. Emails to/from our help desk (https://support.citiprogram.org) are not affected.
resolved Sep 01, 2026, 11:44 PM UTC

Our service provider Mailchimp has marked the email delivery issue as resolved.

Read the full incident report →

Minor June 12, 2025

Investigating – Third-party incident (Cloudflare)

Detected by Pingoru: Jun 12, 2025, 06:30 PM UTC
Resolved: Jun 12, 2025, 08:37 PM UTC
Duration: 2h 6m

Affected: Website - about.citiprogram.org

Timeline · 4 updates

investigating Jun 12, 2025, 06:30 PM UTC

Our informational website about.citiprogram.org is currently unavailable. Our LMS website and reporting services are still fully operational. To log in to the LMS, please visit https://www.citiprogram.org/login
investigating Jun 12, 2025, 06:31 PM UTC

We are continuing to investigate this issue.
investigating Jun 12, 2025, 06:45 PM UTC

Our upstream provider, Cloudflare, is reporting an ongoing issue affecting several of its services. Because about.citiprogram.org is delivered through Cloudflare, visitors may experience intermittent loading errors. We’re monitoring Cloudflare’s progress and will update this page when we have more information. For real-time details, see Cloudflare’s incident notice: https://www.cloudflarestatus.com/incidents/25r9t0vz99rp
resolved Jun 12, 2025, 08:37 PM UTC

The about.citiprogram.org site is now available.

Read the full incident report →

Critical March 24, 2025

LMS unavailable

Detected by Pingoru: Mar 24, 2025, 11:09 AM UTC
Resolved: Mar 24, 2025, 12:28 PM UTC
Duration: 1h 19m

Affected: LMS

Timeline · 4 updates

investigating Mar 24, 2025, 11:09 AM UTC

We are currently investigating an issue with the LMS. We will provide updates once they become available. Thanks for your understanding.
identified Mar 24, 2025, 11:36 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 24, 2025, 11:47 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 24, 2025, 12:28 PM UTC

This incident has been resolved.

Read the full incident report →

Minor December 19, 2024

Slow delivery of LMS Emails

Detected by Pingoru: Dec 19, 2024, 08:16 PM UTC
Resolved: Dec 20, 2024, 11:15 AM UTC
Duration: 14h 59m

Affected: Email Services

Timeline · 3 updates

identified Dec 19, 2024, 08:16 PM UTC

Our email provider is experiencing degraded performance. Emails sent from the LMS, including username reminders and password resets, may be delayed.
identified Dec 20, 2024, 11:14 AM UTC

Email service has been restored. Our email provider has informed us that their engineering team has resolved the issue and taken steps so that it does not reoccur.
resolved Dec 20, 2024, 11:15 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 28, 2024

Tax Calculation Issues Prevent Purchases

Detected by Pingoru: Oct 28, 2024, 10:44 PM UTC
Resolved: Oct 29, 2024, 12:40 AM UTC
Duration: 1h 55m

Affected: LMS

Timeline · 2 updates

investigating Oct 28, 2024, 10:44 PM UTC

We are currently investigating an issue with our tax calculation service provider. Users will not be able to make CE or independent learner purchases via the LMS while the tax calculation service is unavailable.
resolved Oct 29, 2024, 12:40 AM UTC

CE and independent learner purchases via the LMS are now available.

Read the full incident report →