CITI Program experienced a minor incident on September 1, 2026 affecting Email Services, lasting 7h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Email Services
Update timeline
- investigating Sep 01, 2026, 04:29 PM UTC
Our service provider Mailchimp is experiencing an issue which is delaying delivery of emails generated by the CITI Program LMS, such as password reset and user account creation emails. Emails to/from our help desk (https://support.citiprogram.org) are not affected.
- resolved Sep 01, 2026, 11:44 PM UTC
Our service provider Mailchimp has marked the email delivery issue as resolved.