CitaPro experienced a minor incident on December 8, 2025 affecting Citapro apps (Citapro Api), lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2025, 09:40 PM UTC
We are currently investigating a performance issue affecting our web platform. Some users may experience slow loading times or timeouts when accessing certain parts of the application. Our team has detected unusually high traffic levels that may be impacting the stability of our services. We are actively analyzing the situation and working to restore full performance as soon as possible. We’ll provide updates as soon as more information becomes available.
- resolved Dec 08, 2025, 10:37 PM UTC
The earlier performance degradation has been fully resolved. Our systems experienced a temporary slowdown due to an unexpected spike in user activity, which caused timeouts for some users. Our engineering team scaled the infrastructure and optimized the affected services, restoring normal performance. 🔍 Preventive Actions Increased system capacity and auto-scaling limits. Improved real-time monitoring for traffic surges. Continued performance tuning as our user base grows. We apologize for the inconvenience and appreciate your understanding.