Cisco Meraki Outage History

We are aware that some customers may be having issues with Dashboard Live Tools and the display of live data (uplink traffic, port listings, etc.) regarding Meraki devices in Dashboard. Our teams are actively working on remediating this issue.

One of our third-party vendors identified an issue requiring some of their customers, including Cisco Meraki, to rotate certain certificates. As a result, we are rotating the RADIUS certificate for Meraki Cloud Authentication on Friday, August 2, 2024, 21:00 UTC. If you do not act before this date, your device connectivity to SSIDs leveraging Meraki Cloud Authentication may be affected. Please review the deployment scenarios and next steps outlined in our documentation as soon as possible to determine if this certificate rotation requires you to take action. If you need assistance or have additional questions, please reach out to Meraki Technical Support.

The RADIUS certificate rotation timeline has been expedited and will take place starting at 01:30 UTC on Friday, August 2, 2024. Please follow the steps outlined in our documentation to ensure continuous service. If you need assistance or have additional questions, please reach out to Meraki Technical Support.

We are aware that some customers may be experiencing failures for SMS and webhook alerts for MT devices. Our remediation teams are actively investigating this.

While our remediation team continues working towards a mitigation of this issue, we wanted to clarify the impact: all webhook-based alerting, as well as MT SMS based alerting is currently in-scope for impact.

We are aware of issues with email communications from Meraki Dashboard to customers. This may be affecting One Time Password (OTP) email logins, as well as password reset, and other types of emails such as alert emails and sponsor requests. Our teams are actively working on implementing a mitigation.

We are aware that customers may be having issues streaming stored video from the Vision Portal. Teams have identified the cause of this, and are actively working on deploying a fix. Customers can continue to stream stored video directly from the Meraki Dashboard.

We are continuing to work on a fix for this issue.

While the resolution is still in progress, claiming devices via API can be used as a workaround using this endpoint: https://developer.cisco.com/meraki/api-v1/claim-into-organization-inventory/. For more information about the API, please refer to this Knowledge Base Article: https://documentation.meraki.com/General_Administration/Other_Topics/Cisco_Meraki_Dashboard_API

We are aware that customers may be having challenges with sentry wifi authentication. Our remediation teams have identified the issue, and are actively working to mitigate impact to customers.

We are aware that Meraki Dashboard customers using the China Dashboard may be encountering issues when trying to load Splash Pages. Our engineers have identified what they believe to be the source of the issue, and are actively working on applying a fix.

We are aware of Meraki Dashboard customers may be encountering issues with the left-hand navigation in the Meraki Dashboard. Engineers have identified what they believe to be the source of the issue, and are actively working on applying a fix.

We are aware that Meraki Dashboard customers may be encountering issues with how the Meraki Dashboard is rendered, as well as navigation within the Dashboard. Engineers have identified the issue and are actively working on applying a fix.