Cisco Meraki incident

Elevated API error rate

Minor Resolved View vendor source →

Cisco Meraki experienced a minor incident on April 16, 2024, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 10:09 PM UTC
Resolved
Apr 17, 2024, 01:10 AM UTC
Duration
3h
Detected by Pingoru
Apr 16, 2024, 10:09 PM UTC

Update timeline

  1. investigating Apr 16, 2024, 10:09 PM UTC

    We are aware of an increase in errors to API endpoints in the North America region. Teams are actively working on investigating the issue at this time.

  2. identified Apr 16, 2024, 10:44 PM UTC

    We have identified one of the underlying issues responsible for the elevated API error rate, and our teams are actively working to mitigate it.

  3. monitoring Apr 16, 2024, 11:13 PM UTC

    We have put a change in place to mitigate the impact to customers. Device claim operations may still be impacted. We are monitoring systems at this time to verify normal operations.

  4. resolved Apr 17, 2024, 01:10 AM UTC

    This incident is now Resolved. All systems are performing as expected. If you continue to encounter any issues, please feel free to reach out to Meraki Support.