Cisco Meraki experienced a minor incident on June 7, 2024, lasting 12h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 07, 2024, 07:50 AM UTC
We are aware that a number of customers have reported issues claiming devices into organizations after the scheduled maintenance concluded earlier today. Engineers are actively investigating the root cause of the issue.
- identified Jun 07, 2024, 08:31 AM UTC
While the resolution is still in progress, claiming devices via API can be used as a workaround using this endpoint: https://developer.cisco.com/meraki/api-v1/claim-into-organization-inventory/. For more information about the API, please refer to this Knowledge Base Article: https://documentation.meraki.com/General_Administration/Other_Topics/Cisco_Meraki_Dashboard_API
- monitoring Jun 07, 2024, 01:46 PM UTC
Our teams have deployed a fix which has mitigated impact for customers. We will continue to monitoring systems for correct behavior.
- resolved Jun 07, 2024, 08:08 PM UTC
This incident is now Resolved. All systems are performing as expected. If you are still experiencing any issues, please contact Meraki Customer Support.