Cisco Meraki experienced a minor incident on July 12, 2024, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 12, 2024, 11:30 PM UTC
We are aware of issues with email communications from Meraki Dashboard to customers. This may be affecting One Time Password (OTP) email logins, as well as password reset, and other types of emails such as alert emails and sponsor requests. Our teams are actively working on implementing a mitigation.
- resolved Jul 13, 2024, 12:48 AM UTC
Our teams have deployed a mitigation that addresses the earlier issues with email. Emails are being successfully sent at this time. This incident is now Resolved. Please retry the workflow for any failed emails, if desired. If you continue to have issues, please feel free to contact Meraki Customer Support.