Cisco Meraki incident

China Device-to-Cloud Connectivity Issues

Notice Resolved View vendor source →

Cisco Meraki experienced a notice incident on November 8, 2024, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2024, 05:04 AM UTC
Resolved
Nov 08, 2024, 07:36 AM UTC
Duration
2h 32m
Detected by Pingoru
Nov 08, 2024, 05:04 AM UTC

Update timeline

  1. investigating Nov 08, 2024, 05:04 AM UTC

    We are aware that a subset of devices are having issues connecting to the Cisco Meraki Dashboard in China (dashboard.meraki.cn). Devices currently showing offline should still be able to operate and pass client traffic using its last known configuration. Our teams are actively investigating the issue.

  2. identified Nov 08, 2024, 05:16 AM UTC

    We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.

  3. monitoring Nov 08, 2024, 05:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 08, 2024, 07:36 AM UTC

    This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.