Cisco Meraki incident

EMEA Cloud Monitored Catalyst Switches appearing offline in the Dashboard

Minor Resolved View vendor source →

Cisco Meraki experienced a minor incident on April 17, 2025, lasting 7h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2025, 09:30 AM UTC
Resolved
Apr 17, 2025, 04:50 PM UTC
Duration
7h 19m
Detected by Pingoru
Apr 17, 2025, 09:30 AM UTC

Update timeline

  1. investigating Apr 17, 2025, 09:30 AM UTC

    We are aware that some customers in EMEA are experiencing Cloud Monitored Catalyst Switches appearing offline in the Dashboard and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

  2. investigating Apr 17, 2025, 12:50 PM UTC

    We are continuing to investigate this issue. We will provide the next update as soon as more information becomes available.

  3. identified Apr 17, 2025, 01:08 PM UTC

    We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

  4. monitoring Apr 17, 2025, 04:24 PM UTC

    Our teams have deployed a fix and regular service is now restored. We are continuing to monitor the situation.

  5. resolved Apr 17, 2025, 04:50 PM UTC

    This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.