Cisco IoT incident
EU Device Management Services Investigating
Cisco IoT experienced a critical incident on October 8, 2023 affecting Secure Equipment Access Service, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2023, 03:05 AM UTC
A partial outage was identified for Device Management Services in EU. We are investigating.
- investigating Oct 08, 2023, 03:19 AM UTC
Secure Equipment Access is currently degraded and sessions may not be available. Cisco Engineering teams are aware and working to resolve the issue. We apologize for any inconvenience.
- identified Oct 08, 2023, 03:50 AM UTC
The issue has been identified and a fix has been implemented. We are currently Monitoring to ensure services are stable. Thank you for your patience and we apologize for any inconvenience.
- monitoring Oct 08, 2023, 04:47 AM UTC
A fix has been implemented and all services are fully available. Cisco will continue to monitor the service to ensure no further impact. We apologize for any inconvenience.
- resolved Oct 08, 2023, 05:44 AM UTC
All Services are operating normally. We apologize for any inconvenience.