Cirrus Insight incident

Login Issues - Application and Dashboard

Major Resolved View vendor source →

Cirrus Insight experienced a major incident on August 18, 2020 affecting Cirrus Insight Gmail and Cirrus Insight Outlook and 1 more component, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2020, 01:33 PM UTC
Resolved
Aug 18, 2020, 07:14 PM UTC
Duration
5h 40m
Detected by Pingoru
Aug 18, 2020, 01:33 PM UTC

Affected components

Cirrus Insight GmailCirrus Insight OutlookAccount Management Dashboard

Update timeline

  1. investigating Aug 18, 2020, 01:33 PM UTC

    A subset of Cirrus Insight users are currently experiencing issues logging into the Application and Account Management Dashboard. We are aware of the issue and are working towards a resolution. We apologize for the inconvenience that this may cause.

  2. identified Aug 18, 2020, 05:17 PM UTC

    We have identified the root of the login issue and are working towards a quick resolution.

  3. monitoring Aug 18, 2020, 06:21 PM UTC

    This outstanding login issue has been addressed and a fix deployed. We will continue to monitor the situation and update accordingly. Thank you for your patience.

  4. resolved Aug 18, 2020, 07:14 PM UTC

    This issue has been resolved.