Cirrus Insight incident

Outlook Side Bar Notification Not Connecting to Server

Critical Resolved View vendor source →

Cirrus Insight experienced a critical incident on April 9, 2021 affecting Cirrus Insight Outlook, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2021, 01:12 PM UTC
Resolved
Apr 09, 2021, 04:32 PM UTC
Duration
3h 20m
Detected by Pingoru
Apr 09, 2021, 01:12 PM UTC

Affected components

Cirrus Insight Outlook

Update timeline

  1. investigating Apr 09, 2021, 01:12 PM UTC

    We are currently investigating the issue where Outlook Desktop is showing a notification in the side panel stating Cirrus Insight is having trouble connecting to its servers.

  2. identified Apr 09, 2021, 02:58 PM UTC

    The issue has been identified and a fix is being implemented. We apologize for the inconvenience. More updates to follow.

  3. resolved Apr 09, 2021, 04:32 PM UTC

    The incident has been resolved. If any users are still seeing the issue, simply closing and reopening Outlook should fix the side panel messaging and return to operational. We apologize for the inconvenience.