Cirrus Insight incident

Log In Issues With Cirrus Insight '19 Sidebar and Gmail

Cirrus Insight experienced a minor incident on May 2, 2023 affecting Cirrus Insight Gmail, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started: May 02, 2023, 02:57 PM UTC
Resolved: May 02, 2023, 06:50 PM UTC
Duration: 3h 52m
Detected by Pingoru: May 02, 2023, 02:57 PM UTC

Affected components

Cirrus Insight Gmail

Update timeline

investigating May 02, 2023, 02:57 PM UTC

The Cirrus Insight Support and Engineering teams are receiving reports of users receiving intermittent error messages when attempting to access their Cirrus Insight '19 sidebar. The error message indicates that there is a problem signing in with your Salesforce account. The Cirrus Insight team is following this closely and actively pursuing a resolution. We will continue to communicate updates as they are available. Sorry for any inconvenience.
monitoring May 02, 2023, 04:27 PM UTC

A root cause has been identified and the issue corrected. The application is allowing users to log in without issue. We will continue to monitor.
resolved May 02, 2023, 06:50 PM UTC

This issue has been resolved.