Cirrus Insight incident

Issues logging in to our '23 application and dashboard

Major Resolved View vendor source →

Cirrus Insight experienced a major incident on November 8, 2023 affecting Cirrus Insight Gmail and Cirrus Insight Outlook and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2023, 01:27 PM UTC
Resolved
Nov 08, 2023, 04:11 PM UTC
Duration
2h 44m
Detected by Pingoru
Nov 08, 2023, 01:27 PM UTC

Affected components

Cirrus Insight GmailCirrus Insight OutlookAccount Management Dashboardcirrusinsight.com

Update timeline

  1. investigating Nov 08, 2023, 01:27 PM UTC

    We are receiving reports of users unable to log into our current application sidebar and account dashboard at home.cirrusinsight.com. This issue is currently being investigated. Updates will be provided as they're available.

  2. monitoring Nov 08, 2023, 02:02 PM UTC

    A fix has been implemented. The log in and dashboard issues have been resolved. We will continue to monitor. In the event that you're still experiencing issues, please chat with one of our customer support representatives at www.cirrusinsight.com.

  3. resolved Nov 08, 2023, 04:11 PM UTC

    This issue has been resolved. Please contact our support team at https://www.cirrusinsight.com if you happen to encounter any further complications.