Cirrus Insight incident

Cirrus Insight Sync Services Issue

Major Resolved View vendor source →

Cirrus Insight experienced a major incident on May 17, 2024 affecting Email Sync and Calendar Sync, lasting 5h 23m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2024, 03:15 PM UTC
Resolved
May 17, 2024, 08:39 PM UTC
Duration
5h 23m
Detected by Pingoru
May 17, 2024, 03:15 PM UTC

Affected components

Email SyncCalendar Sync

Update timeline

  1. investigating May 17, 2024, 03:15 PM UTC

    We're currently investigating intermittent sync issues on our Calendar and Email Sync products. Updates will be provided as they become available.

  2. identified May 17, 2024, 04:37 PM UTC

    We have identified the issue with our syncs and are working towards resolution.

  3. monitoring May 17, 2024, 05:04 PM UTC

    A fix for the sync services issue has been implemented and we are monitoring the results.

  4. resolved May 17, 2024, 08:39 PM UTC

    This issue has been resolved. A small subset of users may need to restart their sync via the dashboard.