Cirrus Insight incident

Cirrus Insight Side Panel Contact List Issues

Major Resolved View vendor source →

Cirrus Insight experienced a major incident on September 3, 2024 affecting Cirrus Insight Gmail and Cirrus Insight Outlook, lasting 23h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2024, 02:02 PM UTC
Resolved
Sep 04, 2024, 01:34 PM UTC
Duration
23h 31m
Detected by Pingoru
Sep 03, 2024, 02:02 PM UTC

Affected components

Cirrus Insight GmailCirrus Insight Outlook

Update timeline

  1. investigating Sep 03, 2024, 02:02 PM UTC

    Cirrus Insight is currently receiving reports of intermittent side panel issues with our Gmail and Outlook applications. Specifically, we're seeing Contact Lists not populating or performing as expected. Our Engineering team is researching the issue and hope to have resolution soon. Updates will be provided as they become available.

  2. monitoring Sep 03, 2024, 07:27 PM UTC

    A fix has been implemented and we are monitoring the situation.

  3. resolved Sep 04, 2024, 01:34 PM UTC

    This incident has been resolved. Thank you for your patience.