Cint incident

Cint Platform Issue: Degraded Performance of Marketplace UI and Marketplace API

Minor Resolved View vendor source →

Cint experienced a minor incident on August 28, 2025 affecting Marketplace Login and Marketplace UI and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 01:18 PM UTC
Resolved
Aug 28, 2025, 03:13 PM UTC
Duration
1h 55m
Detected by Pingoru
Aug 28, 2025, 01:18 PM UTC

Affected components

Marketplace LoginMarketplace UIMarketplace APISupply Link

Update timeline

  1. investigating Aug 28, 2025, 01:18 PM UTC

    We are experiencing issues with our Marketplace UI and the corresponding Supply and Demand APIs. Users may intermittently encounter errors when accessing the Marketplace and performing various actions on the platform, such as checking project details, creating new surveys, cloning surveys, and adding qualifications. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

  2. monitoring Aug 28, 2025, 01:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2025, 03:13 PM UTC

    This incident has been resolved.