CINC experienced a major incident on February 28, 2018, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 28, 2018, 09:23 PM UTC
We've identified an issue that is causing the leads dashboard to NOT load for ALL clients via desktop. The leads dashboard IS working via mobile. Please use mobile in the interim. We are working to resolve ASAP.
- monitoring Feb 28, 2018, 09:44 PM UTC
We discovered the issue was due to a change on Twilio's API. To resolve the issue we removed the VOIP dialer capability and it will not work until further notice. The lead dashboard and regular dialer will now work normally.
- resolved Mar 02, 2018, 03:30 AM UTC
This incident has been resolved.