CINC experienced a minor incident on March 6, 2018, lasting 23h 37m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 06, 2018, 04:56 PM UTC
We are experiencing an issue that started around 8am EST this morning where some of our actions are not processing. Currently we know that lead alerts are not processing, some mass actions are queued up but not processing and some imports may not process. We are working on the issue and should have it fixed shortly. In the meantime, please monitor your lead dashboards closely as you may have some new leads assigned to you that you have not gotten a notification for.
- monitoring Mar 06, 2018, 05:47 PM UTC
We found the issue causing this and it has been fixed. Please continue to monitor your lead dashboard for a while as the lead alerts that did not send out are currently processing, so we are processing through a backlog right now that will take some time. We will update this when we are fully caught back up.
- investigating Mar 06, 2018, 06:51 PM UTC
We are still looking into some issues with new lead alerts. Please continue to monitor your lead dashboards for new leads in case you are not getting an alert.
- investigating Mar 07, 2018, 02:45 PM UTC
We are still investigating as to why email and text notifications for new leads are not going out. We will have a resolution soon. In the meantime, please continue to monitor your lead dashboard for new leads or use the CINC agent app to get new lead push notifications.
- identified Mar 07, 2018, 02:51 PM UTC
We believe we have identified the issue and are doing some testing to make sure that is the case. Hopefully, we will be rolling out the final solution very soon.
- resolved Mar 07, 2018, 04:33 PM UTC
The issue with new lead alert text and emails has been resolved. We are not able to recreate lead alerts that did not go out over the last 24 hours, so please review your lead dashboard so that you don't miss any leads.