CINC incident

iOS: CINC Agent App Saved Searches Clearing Out Location

Minor Resolved View vendor source →

CINC experienced a minor incident on May 12, 2018, lasting 9d 21h. The incident has been resolved; the full update timeline is below.

Started
May 12, 2018, 03:48 PM UTC
Resolved
May 22, 2018, 01:31 PM UTC
Duration
9d 21h
Detected by Pingoru
May 12, 2018, 03:48 PM UTC

Update timeline

  1. investigating May 12, 2018, 03:48 PM UTC

    When editing or creating a saved search for a lead using the CINC Agent App for iOS, the app is clearing out the location just before save. This is causing the lead to have an inaccurate saved search saved to their profile. Our mobile team is looking into the issue and will push out an app update as soon as they can. Since this does require an app update, this can take a few days to remedy. Please refrain from creating or editing any saved searches on an iOS device until the update is made. The Android version of the app and the web version of CINC are not affected so you may edit the searches there for now.

  2. identified May 14, 2018, 02:04 PM UTC

    Our mobile team is working on the fix for the saved search removing the location in the CINC Agent App on iOS devices today and should be submitting the fix to iTunes today. iTunes has a review process that is averaging at least 24 hours at the time. We hope that the update will be released to everyone by mid to end of week this week. In the meantime, please continue to use the web to edit and create any saved searches.

  3. resolved May 22, 2018, 01:31 PM UTC

    This incident has been resolved.