CINC incident

Unauthorized Error for Partner Level Users

Notice Resolved View vendor source →

CINC experienced a notice incident on May 22, 2018, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2018, 01:30 PM UTC
Resolved
May 22, 2018, 03:45 PM UTC
Duration
2h 15m
Detected by Pingoru
May 22, 2018, 01:30 PM UTC

Update timeline

  1. investigating May 22, 2018, 01:30 PM UTC

    We are currently getting reports of partner level users getting an unauthorized message when trying to log in. We are looking into the issue and should have a fix out shortly. All broker and agent level users should not be affected.

  2. identified May 22, 2018, 02:08 PM UTC

    We have found the reason for the error that partner level users are seeing. Our developers are finishing up the fix and will have it rolling out very soon.

  3. resolved May 22, 2018, 03:45 PM UTC

    The issue for partner level users getting an unauthorized message when logging has been fixed.