CINC experienced a major incident on August 7, 2018, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 07, 2018, 06:00 PM UTC
We are currently investigating a possible issue with new lead text and email alerts not going out. For now, make sure you are using the CINC Agent app for your notifications of new leads as those are definitely working.
- investigating Aug 07, 2018, 06:01 PM UTC
We are continuing to investigate this issue.
- identified Aug 07, 2018, 06:33 PM UTC
We have found the issue causing new lead email and text alerts to not go out. We are working on the fix and should have the resolution rolling out soon.
- identified Aug 07, 2018, 07:12 PM UTC
We are continuing to work on the fix for the issue and will have it resolved as soon as we can.
- resolved Aug 07, 2018, 07:29 PM UTC
Thanks for bearing with us. Email and Text notifications for new leads are back and operational. Please check your lead dashboard for any new leads that might not have come through by notifications so that you can follow up with them.