CINC incident

Intermittent Email Issues

Minor Resolved View vendor source →

CINC experienced a minor incident on August 28, 2018 affecting Email - Processor, lasting 15h 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2018, 08:47 PM UTC
Resolved
Aug 29, 2018, 12:42 PM UTC
Duration
15h 54m
Detected by Pingoru
Aug 28, 2018, 08:47 PM UTC

Affected components

Email - Processor

Update timeline

  1. investigating Aug 28, 2018, 08:47 PM UTC

    We are currently investigating an issue with our email provider where mass emails and one on one emails are being delayed. This is NOT effecting drip campaign emails or property alerts.

  2. resolved Aug 29, 2018, 12:42 PM UTC

    We have resolved the intermittent email issues. We have ensured that all emails sent during the issue have been processed through our email provider.