CINC incident

All Emails Not Sending

Minor Resolved View vendor source →

CINC experienced a minor incident on October 29, 2018 affecting Email - Processor, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2018, 02:21 PM UTC
Resolved
Oct 29, 2018, 04:45 PM UTC
Duration
2h 23m
Detected by Pingoru
Oct 29, 2018, 02:21 PM UTC

Affected components

Email - Processor

Update timeline

  1. investigating Oct 29, 2018, 02:21 PM UTC

    We have just discovered an issue where emails are not sending to leads. We are working to get this resolved as soon as possible.

  2. identified Oct 29, 2018, 02:35 PM UTC

    We're working on rolling the fix for this issue out shortly. Thank you for your patience.

  3. resolved Oct 29, 2018, 04:45 PM UTC

    We have rolled out a fix for this and confirmed that emails are sending again. Thank you all for your patience.