CINC experienced a minor incident on July 30, 2019 affecting Email - Processor, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2019, 05:04 PM UTC
Currently, we are investigating an issue where links in property alerts are not working. Our email team is digging into the issue right now. We will provide more information as soon as we have it.
- investigating Jul 30, 2019, 05:15 PM UTC
We are continuing to investigate this issue.
- investigating Jul 30, 2019, 05:22 PM UTC
Property alert links not working is not affecting all sites. At the moment we do not know how many sites it may be affecting, but we are still digging in.
- investigating Jul 30, 2019, 08:08 PM UTC
We have found that this issue is probably only affecting a very small set of sites. We are still looking into the issue. The majority of CINC sites are not affected.
- resolved Jul 31, 2019, 05:13 PM UTC
We thought this might affect many clients, but we have found this is only happening for one domain. We are working to resolve that one domain. Everyone else is good.