CINC incident

Some Users Unable to Validate Their Cell in the Dialer

Notice Resolved View vendor source →

CINC experienced a notice incident on October 2, 2019, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2019, 12:41 PM UTC
Resolved
Oct 02, 2019, 01:34 PM UTC
Duration
52m
Detected by Pingoru
Oct 02, 2019, 12:41 PM UTC

Update timeline

  1. investigating Oct 02, 2019, 12:41 PM UTC

    We are currently investigating an issue where a user goes to validate their cell number in the dialer and the validation code popup is not appearing. This is causing the user to not have the code to validate when they get the validation code. We are looking into what is causing this.

  2. monitoring Oct 02, 2019, 01:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2019, 01:34 PM UTC

    We found the issue, kicked a couple of servers and the validation code is now appearing. You might need to refresh your browser before trying to validate again, but the popup for the validation code will appear now.