CINC experienced a minor incident on November 7, 2019 affecting Agent Dashboard, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Agent Dashboard
Update timeline
- investigating Nov 07, 2019, 02:19 PM UTC
We are currently investigating an issue with texting. Right now, when you go to send a text, a message is popping that says an error has occurred. Our telephony developers are looking into the issue right now and are working to get a fix out as soon as possible.
- identified Nov 07, 2019, 02:30 PM UTC
We have found the issue and we are working on getting the fix out at the moment.
- identified Nov 07, 2019, 02:59 PM UTC
We are currently testing the fix that we have in place. As soon as all the testing passes, we will be rolling out the fix to everyone.
- resolved Nov 07, 2019, 03:22 PM UTC
The texting error has been resolved.