CINC experienced a notice incident on February 3, 2020 affecting Agent Dashboard, lasting 21h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Agent Dashboard
Update timeline
- identified Feb 03, 2020, 03:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 03, 2020, 05:17 PM UTC
We have put a fix in place for the saved searches and notes issues. We are currently working on a fix for issues related to reminders, plans, and updating other lead options. Please check back periodically for updates as they happen.
- resolved Feb 04, 2020, 01:05 PM UTC
This incident has been resolved.