CINC experienced a minor incident on December 14, 2020 affecting CINC for Agents, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 14, 2020, 08:36 PM UTC
We have identified a crash happening on CINC Agent 12.4 for iOS. It happens sometimes when tapping on the AutoTracks option on the lead details screen due to an issue with formatting the date. We have submitted version 12.4.1 that fixes the crash to the App Store and it is currently awaiting review from Apple.
- identified Dec 14, 2020, 09:00 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 15, 2020, 02:29 PM UTC
The app update to resolve this crash is still awaiting review with Apple.
- identified Dec 15, 2020, 08:12 PM UTC
The update to fix this crash is now in review with Apple.
- identified Dec 15, 2020, 08:46 PM UTC
Apple has approved this update. We are just waiting for the update to hit the App Store here soon.
- resolved Dec 15, 2020, 09:11 PM UTC
CINC Agent 12.4.1 is now available in the Apple App Store and resolves this crash. Please visit the App Store to update the CINC Agent app on your iPhone to continue to use our AutoTracks feature without disruption.